Team

Neil Taylor BDS, LLB, Dip LP

Head of Services

 

Neil Taylor is qualified in Dentistry, Law and a retired five year member of the Faculty of Advocates. Neil qualified as a Dental Surgeon in 1991 from the University of Glasgow. Whilst in practice as a General Dental Practitioner for 13 years Neil obtained a Law degree in 2003, with an interest in pursuing a career in medico-legal/dento-legal work.


Neil obtained a diploma in legal practice and after a period as a solicitor he embarked upon a one year devilling course at the Faculty of Advocates. Neil called to the Scottish Bar as an Advocate in 2007. Neil was instructed by Insurance companies and solicitors in the Court of Session, High Court of Justiciary, Appeal Courts and Sheriff Courts on a regular basis, defending clients' interests.


Neil is an excellent defender with an extremely high success rate. In order to provide a service to dentists in Scotland Neil has resigned from the Bar. With the unique qualifications that Neil has, he is an excellent defender, mediator, negotiator and mitigator. Neil's main interests are fraud, negligence, professional misconduct, regulation and statutory interpretation.

Neil has unparalleled qualifications and experience in dental legal advice and assistance.

 

Stuart Anderson

Operations Director

Stuart began his professional career in business in 1999, as Senior Business Relationship Manager for Royal Bank of Scotland, followed by a role as Director of Business Development with Bank of Scotland.

Stuart has been Operations Director within a number of dental corporates since 2009.

Stuart joined TDS in October 2017 as Operations Director, bringing a wealth of experience to the team. Stuart is our first point of contact for prospective clients, and is more than happy to discuss all aspects of the service provided by TDS.

 

 

Cloe Pettigrew

Operations Assistant

Cloe joined our team in August 2020. Cloe previously worked as a Sales & Events Coordinator, after graduating in 2018 with a first-class honours degree in Events Management.

Cloe provides TDS with operational and claims administrative support and is likely to be a familiar face both in terms of joining and throughout your time with TDS, should you ever require assistance.

 

 

 

Lindsay Fitzpatrick

Head of Claims

Lindsay joined TDS in June 2018 following her graduation from the University of Strathclyde, where she achieved LLB (Hons) 2:1. She had a keen interest in Medical Law and Ethics whilst studying law, and focused her dissertation study period in this area. Family ties have also given her a background knowledge of dentistry, and she is delighted to have the opportunity to pursue this interest further with TDS.

As our Head of Claims, Lindsay’s duties include daily management of the claims team and liaising with brokers/insurers as required. Lindsay also deals with her own cases, working with our clinical advisers when necessary. She has a keen interest in cases with regulatory involvement for non-clinical matters.

 

 

 

Victoria Holden

Senior Dental Adviser

Victoria qualified in 1999 from Sheffield University and has worked in general dental practice ever since. She has been practising at The Briars Dental Centre in Newbury since 2007. Since graduating she has been awarded the MFGDP(UK), Diploma in Implant Dentistry and the Fellowship of the Faculty of General Dental Practitioners from the Royal College of Surgeons of England, and more recently an LLM in Medical Law from Northumbria University. She has experience as an expert witness in both clinical negligence and Fitness to Practise cases.

With her clinical background and legal experience Victoria is ideally placed to advise on dental queries and concerns.

 

 

 

Claire Walsh BDS, MML, Dip FMS, MFFLM

Senior Dental Adviser

Claire Walsh graduated in Glasgow in 1993, and practiced as an associate in corporate practice in Glasgow for 15 years, as well as sessions for the Salaried Dental Services at Glasgow Dental Hospital Emergency Department. She then took up a role as Clinical Director for Integrated Dental Holdings' Scottish practices, assisting dentists with all aspects of clinical governance, compliance with NHS regulations and patient management.

Claire was formerly an Associate Dentolegal Adviser/Dentolegal Consultant with Dental Protection, gaining extensive experience in the handling of clinical negligence claims in several jurisdictions.

She was active in local and national dental politics/committees early in her career, and for many years contributed a regular opinion column in the Scottish Dental Magazine. Claire has completed postgraduate studies in Forensic Medical Sciences and Medical Law, and became a Member of the Faculty of Forensic & Legal Medicine in reflection of her experience in the dento-legal field.

Claire is now a full-time Dental Adviser with TDS.

 

Michael Dhesi

Dental Adviser

Michael qualified from the University of Glasgow in 2012 attaining a BDS with Honours. He has been active in postgraduate dental education from the outset of his career achieving Membership to the Royal College of Physicians and Surgeons of Glasgow in 2013.

Michael is a passionate advocate of evidence-based dentistry with particular interests in restorative dentistry, digital dentistry, implantology, oral surgery and conscious sedation. He holds an MSc with Distinction from the University of Birmingham and a Membership in Primary Dental Care from the Royal College of Surgeons of Edinburgh. He is also actively involved in delivering hand-on courses via NHS Education for Scotland and is a marker for the MSc in Advanced General Dental Practice at the University of Birmingham.

Michael joined Taylor Defence Services as a clinical advisor in 2017 and has enjoyed assisting clients in all aspects of their dental careers.

 

 

Damien McNee BDS, MSc, PgCert (Dental Law & Ethics)

Dental Adviser

Damien graduated from the University of Sheffield in 2007 and has worked in both NHS and Private practice ever since, gaining valuable experience in all aspects of patient care in the process. Damien has focused heavily on continuing education as part of his career development, obtaining an MSc in Implant dentistry, alongside postgraduate certificates in both restorative dentistry and dental law and ethics.

Damien is actively involved in general practice and focusses much of his time on restorative and implant dentistry, alongside endodontics.

Damien joined Taylor Defence Services in 2021 and is enjoying using his own experiences and knowledge to assist clients with any concerns they may have.

 

 

Katie MacDonald BDS, MFDS, PgCert (Dental Law & Ethics)

Dental Adviser

Katie graduated with a BDS from the University of Glasgow in 2015 and has since enjoyed locuming as a GDP in various practices across Scotland .
Post graduate learning is important to Katie, who attained an MFDS (RCPS Glasg) in 2017. She also regularly attends restorative, endodontic and orals surgery courses to ensure her practical skills and knowledge are kept up to date.
Katie has always been passionate about pursuing a career in Dental Law and in 2018 she completed a PGCert in Dental Law and Ethics. Katie is currently studying towards an LLM.

Katie joined TDS in June 2021 and enjoys being part of a hard-working and enthusiastic team, dedicated to assisting clients in need of help or advice.  

 

 

 

Amit Frankie Rai BDS, LLM, FHEA, PG Dip Ortho 

Dental Adviser 

Frankie qualified in 2003 with honours from the University of Manchester following which he attained both MFGDP (UK) and MJDF RCS Eng. diplomas. He has worked as a General Dental Practitioner ever since, still happily working at the coal-face within his own mixed Dental & Orthodontic practices. 

He has previously worked as a Dentolegal adviser with the Dental Defence Union (DDU). In addition, he possesses the rounded experience of having worked at the GDC, NHS England, NCAS, HEE London deanery as a VT (DFT) adviser and as an Expert Witness in clinical negligence cases. Following the completion of his Master of Laws degree at De Montfort University, Frankie assisted the University by designing their Dental Law & Ethics LLM module as lead lecturer.  

As a consequence of his eclectic experiences, he joined Taylor Defence Services in 2022 with a track record of defending colleagues against claims, complaints and GDC matters. 

Frankie is an award-winning author, writing in the dental press and having authored the textbook ‘Dental Foundation Training’ (Radcliffe publishing). You will often find him speaking to colleagues on a range of risk management and dentolegal matters at events nationally. 

 

Luke Phillips

Claims Adviser

Luke joined TDS in May 2022. He studied business at Middlesex University before joining the insurance industry and working in claims for most of his career. He worked at The Medical Defence Union/ Dental Defence Union for many years and has extensive experience handling clinical negligence claims against doctors and dentists both in the UK and internationally. 

Luke is passionate about his work defending clients against claims made against them, along with providing claims advice and support.

 

 

 

Siobhan Walsh LLM, PgDip, LLB (Hons)

Chartered Legal Executive

Siobhan joined TDS in April 2022 as a member of the in-house legal team. A Chartered Legal Executive, Siobhan has over a decade of experience defending Dentists and Medics, both for an Indemnifier and panel firm of Solicitors. She is therefore accustomed to providing risk management advice at every stage of a matter, from initial complaint to formally defending a claim. Family ties have provided a background of knowledge of dentistry, meaning that she is sensitive to the specific challenges faced by Dentists. 

In addition to practice, Siobhan has lectured in Law at multiple Universities for several years, including as Module Leader of the Medical Law & Ethics module at the University of Huddersfield.

 

 

 

Deborah McBride

Claims Assistant

Deborah joined us in April 2021 as Claims Assistant, her main role being to provide administrative support for our busy claims team. Deborah will be one of our client's first point of contact should they ever need to get in touch and will direct them to an appropriate adviser. Deborah has over 20 years experience in  Complaint Handling within the Banking Financial Services sector where she worked as a Complaint Handler/Team Leader and for the last 2 years as an Outcome Tester in the Quality Control Department.

 

 

 

 

Ava Cassells

Claims Administrative Assistant 

Ava joined TDS in September 2021. Ava is part of our claims administration team and provides administrative support to our advisers. Ava will be one of our client's first point of contact should they ever need to get in touch and will direct them to an appropriate adviser. Ava has previous experience working in customer service and is a valued member of our team.

Ava also provides valuable input in other matters such as marketing including our monthly newsletter and social media accounts.

 

 

Megan MacKay

Claims Administrative Assistant 

Megan joined TDS in April 2022 and is part of our claims administration team. Megan graduated from Glasgow Caledonian University in 2021 with an LLB (Hons) Bachelor of Laws 2:1. Megan has previous experience working in customer service and has also worked as an operations analyst in the financial services sector. Megan provides administrative support to our advisers and will be one of our clients first point of contact, should they ever need to get in touch.

 

 

 

 

 

Kerry Morrison

Head of Administrative Services

Kerry joined TDS in 2016, bringing many years of experience and knowledge in IT systems, general administration, and accounts management.

Kerry is our main point of contact for clients for queries regarding payments, updating personal details and any other general non-claims queries.

 

 

 

 

 

Hannah Bradley

Administrative Assistant

Hannah joined TDS in October 2019. She gained experience in administration roles, and also as an Accounts Assistant, involving payroll, banking, invoicing and all related tasks.

Hannah assists with all administrative tasks, including TDS renewals and payments. Hannah is a valued member of the team.

 

 

 

 

 

 

Chloe Panchal

Administrative Assistant

Chloe joined TDS in April 2022 and is part of our administrative team. Chloe has previous experience working in customer service, complaints handling and sales. Chloe assists with administrative tasks including TDS renewals and payments. Chloe is a valued member of our team.